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FAQ
1. What solar products does Candor Solar offer?
Candor Solar provides a range of solar and renewable energy products, including solar panels, inverters, lithium batteries, mounting equipment, and related solar accessories. Product availability may vary, so please check the relevant product page or contact us for current stock information.
2. Do you deliver solar products across South Africa?
Yes. Candor Solar offers delivery throughout South Africa, subject to courier coverage and delivery restrictions. Certain remote or rural areas may require additional delivery arrangements or charges.
3. How long will my order take to arrive?
Orders generally require 1–2 business days for processing, followed by approximately 3–6 business days for courier transit. The estimated overall delivery period is therefore approximately 4–8 business days.
These timeframes are estimates and may vary depending on your location, courier operations, public holidays, weather, and other circumstances.
4. How can I track my order?
Once your order has been dispatched, tracking information will be provided by email or SMS where available. Please note that courier tracking may take approximately 24–48 hours after collection to become active.
If you have not received tracking information after your order has been dispatched, contact Candor Solar for assistance.
5. Can I return or exchange a product?
Returns and exchanges may be available subject to our Refunds & Returns Policy and applicable South African consumer protection legislation.
Products generally need to meet the applicable return conditions, and certain products or circumstances may be excluded. Please contact Candor Solar before returning a product so that we can provide the appropriate instructions.
6. Do you offer installation services?
Installation availability may depend on the product, project requirements, and your location. For solar systems involving panels, inverters, batteries, or other electrical equipment, we recommend discussing your requirements with Candor Solar before purchasing so that the appropriate solution can be considered.
7. How do I know which solar system is right for my home or business?
The appropriate solar system depends on factors such as your electricity usage, appliances, required backup time, available installation space, budget, and whether you want to reduce electricity costs, provide backup power, or increase energy independence.
Our team can assist you in understanding the available equipment and choosing products suited to your requirements.
8. What payment methods do you accept?
Available payment methods will be displayed during checkout. Payment may need to be successfully received and verified before an order can be processed.
If a payment is declined, reversed, cannot be verified, or appears to involve unauthorised activity, an order may be delayed or cancelled.
9. Can I cancel my order after placing it?
If you need to cancel an order, please contact Candor Solar as soon as possible.
Cancellation cannot always be guaranteed once an order has entered processing or has been dispatched. If the order has already been shipped, you may need to follow the applicable returns procedure.
10. How can I contact Candor Solar?
You can contact Candor Solar for assistance with products, orders, deliveries, payments, returns, refunds, and other enquiries.
Email: info@candorsolar.co.za
Business Hours: Monday – Friday, 08:00 AM – 05:00 PM
We will do our best to assist you as promptly as possible.
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