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Privacy policy

Privacy Policy

Last Updated: September 7, 2026

At Candor Solar, we value your privacy and are committed to protecting the personal information you provide when visiting our website, purchasing our products, contacting us, or using our services.

This Privacy Policy explains what personal information we may collect, how we use and protect it, when it may be shared, and the rights and choices available to you.

By accessing or using the Candor Solar website or services, you acknowledge that you have read and understood this Privacy Policy.

Candor Solar handles personal information in accordance with applicable South African privacy and data protection legislation, including the Protection of Personal Information Act (POPIA), where applicable.

1. Personal Information We May Collect

The information we collect depends on how you interact with Candor Solar, our website, and our services.

Contact Information

We may collect information such as:

  • Your full name

  • Email address

  • Telephone or mobile number

  • Billing address

  • Delivery or shipping address

  • Any other information you choose to provide when contacting us

Orders and Transactions

When you purchase or request products or services from us, we may collect information relating to:

  • Products purchased or requested

  • Order and reference numbers

  • Transaction information

  • Delivery details

  • Returns, refunds, or exchanges

  • Payment status

  • Communications relating to your order

Payment Information

Payments made through our website may be processed by authorised third-party payment providers.

Depending on the payment method, these providers may process information such as payment card or banking details necessary to complete the transaction.

Candor Solar does not intentionally retain complete payment card information on its own systems where that information is securely processed by an authorised third-party payment provider.

Customer Account Information

Where our website provides account functionality, we may collect information including:

  • Username

  • Password

  • Saved addresses

  • Account preferences

  • Account settings

  • Other information associated with your customer account

Communications With Us

If you contact Candor Solar by email, telephone, website forms, or another communication channel, we may retain relevant information from those communications so that we can respond to your enquiry, provide support, and maintain appropriate business records.

Website and Device Information

When you visit our website, certain technical information may be collected automatically. This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Network information

  • Pages visited

  • Date and time of visits

  • Referring websites

  • General information about how you interact with our website

We may also use cookies and similar technologies to operate, secure, analyse, and improve our website.

2. How We Obtain Your Information

Candor Solar may collect personal information from various sources, including:

  • Information you provide when placing an order

  • Information submitted through our website

  • Information provided when creating or using an account

  • Communications you send to us

  • Information collected automatically when browsing our website

  • Cookies and similar technologies

  • Payment providers and other service providers

  • Delivery and logistics partners

  • Business partners or other third parties where permitted by law

3. How We Use Personal Information

We may use your personal information for legitimate business and service-related purposes, including:

Processing Orders

Your information may be used to:

  • Receive and process orders

  • Confirm purchases

  • Process payments

  • Prepare products for delivery

  • Arrange shipping and delivery

  • Provide order updates

  • Handle returns, refunds, and exchanges

  • Provide customer assistance

Operating and Improving Our Services

We may use information to:

  • Operate and maintain our website

  • Improve website performance and functionality

  • Understand customer needs and preferences

  • Improve our products and services

  • Enhance your customer experience

  • Respond to enquiries and requests

Customer Communications

We may contact you regarding matters such as:

  • Orders

  • Payments

  • Deliveries

  • Returns and refunds

  • Product enquiries

  • Customer service

  • Important website or service-related notices

Where permitted by law and where the required consent has been obtained, we may also send promotional communications.

Marketing and Promotions

Where permitted under applicable law, we may use your contact information to inform you about products, services, promotions, special offers, or other information that may be relevant to you.

You can unsubscribe from promotional communications at any time by using the unsubscribe instructions provided in the communication or by contacting Candor Solar.

Security and Fraud Prevention

Personal information may also be processed to:

  • Protect our customers and website

  • Identify and prevent fraudulent transactions

  • Investigate suspicious activity

  • Respond to security threats

  • Prevent misuse of our services

  • Protect the security and integrity of our systems

Legal Obligations

We may use or disclose personal information where reasonably necessary to:

  • Comply with applicable legislation

  • Respond to lawful requests from authorities

  • Protect our legal rights and interests

  • Resolve disputes

  • Investigate suspected unlawful activity

  • Enforce our agreements, terms, and policies

4. Sharing Personal Information

Candor Solar does not sell customers' personal information as part of its normal business activities.

We may, however, share relevant information with trusted third parties when necessary to operate our business or provide products and services to you.

These parties may include:

  • Payment service providers

  • Courier and delivery companies

  • Website and IT service providers

  • Hosting providers

  • Cloud storage providers

  • Customer support providers

  • Accounting and professional service providers

  • Marketing and analytics providers

  • Legal, regulatory, or government authorities where required

We aim to ensure that third parties receive only the information reasonably necessary to perform the services for which they have been engaged.

5. Payment Service Providers

Payments made through the Candor Solar website may be processed by independent third-party payment providers.

These providers may collect, process, and protect payment information according to their own privacy policies, security procedures, and applicable requirements.

For more information about how your payment information is handled, we recommend reviewing the privacy policy of the payment provider used for your transaction.

6. Cookies and Similar Technologies

Candor Solar may use cookies and similar technologies to improve your experience when using our website.

These technologies may be used to:

  • Ensure that website functions operate correctly

  • Remember preferences

  • Understand website usage and traffic

  • Monitor website performance

  • Improve our products and services

  • Support permitted marketing activities

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the operation or functionality of some parts of our website.

7. Third-Party Websites

Our website may contain links to external websites, payment platforms, social media networks, and other third-party services.

Candor Solar is not responsible for the privacy practices, content, or security measures of websites operated by third parties.

When you leave our website by following an external link, we recommend reviewing the privacy policy of that third-party website before submitting any personal information.

8. Children's Privacy

Candor Solar's website and services are not intended specifically for children.

We do not knowingly collect personal information from children where doing so is prohibited by applicable law.

If a parent or legal guardian believes that a child has provided personal information to Candor Solar inappropriately, they may contact us using the details provided at the end of this Privacy Policy.

9. Protecting Your Personal Information

Candor Solar takes reasonable technical and organisational precautions to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

While we take appropriate measures to protect information, no website, electronic communication, or data storage system can be guaranteed to be completely secure.

For your own protection, we recommend that you avoid sending highly confidential information through unsecured communication channels.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected or where continued retention is required or permitted by law.

Information may be retained for purposes including:

  • Legal and regulatory compliance

  • Accounting and financial recordkeeping

  • Tax obligations

  • Resolving disputes

  • Fraud prevention

  • Enforcing agreements

  • Legitimate business requirements

When personal information is no longer reasonably required, we will take reasonable steps to securely delete, dispose of, or anonymise it where appropriate.

11. Your Privacy Rights

Subject to applicable South African law, you may have certain rights relating to the personal information we hold about you.

These may include the right to:

  • Request access to your personal information

  • Ask us to correct inaccurate or incomplete information

  • Request deletion of personal information where legally permitted

  • Object to certain forms of processing

  • Withdraw consent where processing is based on your consent

  • Change your marketing communication preferences

  • Request information about how your personal information is being processed

Requests should be submitted using the contact details provided below.

For security purposes, we may need to verify your identity before processing certain requests.

12. Direct Marketing

Where permitted by applicable law, Candor Solar may use customer contact information for direct marketing purposes.

You can choose not to receive promotional communications by selecting the unsubscribe option included in our marketing messages or by contacting us directly.

Please note that opting out of marketing communications does not prevent us from contacting you about necessary transactional or service-related matters, including orders, payments, deliveries, refunds, or account information.

13. Privacy Complaints and Concerns

If you have a concern regarding how Candor Solar collects, uses, or handles your personal information, we encourage you to contact us first so that we can investigate the matter and work towards resolving your concern.

Where applicable, you may also have the right to submit a complaint to the relevant South African data protection or regulatory authority.

14. International Transfers of Personal Information

Certain technology, hosting, payment, analytics, or other service providers used by Candor Solar may process personal information outside South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer and subsequent processing comply with applicable data protection requirements.

15. Changes to This Privacy Policy

Candor Solar may revise this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

Any updated version will be published on our website and will include a revised "Last Updated" date.

We recommend reviewing this Privacy Policy periodically to remain informed about how we handle personal information.

Contact Candor Solar

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise a privacy right available to you under applicable law, please contact us.

Candor Solar

Email: info@candorsolar.co.za

Address:
12 Akasia Ave
Centurion, GP 0046
South Africa

Business Hours:
Monday – Friday
08:00 AM – 05:00 PM