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Terms of service

Terms of Service

Last Updated: September 7, 2026

OVERVIEW

Welcome to Candor Solar. In these Terms of Service, the terms “we,” “us,” “our,” and “Candor Solar” refer to Candor Solar.

Candor Solar operates this website and online store, including its content, products, services, features, tools, and related information, to provide customers with access to our products and services (collectively referred to as the “Services”).

These Terms of Service, together with any policies, notices, or other documents referred to in these Terms, establish the conditions that apply when you visit, access, or use our website and Services.

Please read these Terms carefully before using our website or purchasing products from us. They contain important information concerning your responsibilities, purchases, warranties, returns, limitations of liability, and other matters relating to your use of our Services.

By accessing, browsing, or using our website or Services, you acknowledge that you have read and agree to these Terms of Service and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, please do not use or access our website or Services.

SECTION 1 – ACCESS AND CUSTOMER ACCOUNTS

By using our Services, you confirm that you are legally permitted to enter into a binding agreement under applicable South African law.

Where customer accounts are available or required, you may be asked to provide information such as your name, email address, telephone number, billing information, payment details, and delivery address.

You agree that all information supplied to Candor Solar will be accurate, complete, and kept up to date.

You are responsible for protecting your account login information and for activities conducted through your account.

You may not sell, transfer, assign, or give access to your account to another person without our prior written consent.

Candor Solar reserves the right to restrict, suspend, or terminate an account where we reasonably believe that these Terms have been breached or where such action is reasonably necessary to protect our customers, business, website, or Services.

SECTION 2 – PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, availability information, and other website content are accurate.

However, the appearance of product images and colours may vary depending on your monitor, mobile device, browser, or display settings.

Product specifications, packaging, features, descriptions, availability, and other product information may be changed or updated from time to time without prior notice.

For solar and electrical equipment, including inverters, lithium batteries, solar panels, mounting systems, and related products, manufacturers or suppliers may update technical specifications and product features.

Where a manufacturer's current specification differs from information previously displayed on our website, the latest manufacturer's specification may apply.

Candor Solar reserves the right to discontinue products, limit quantities, or restrict product availability where reasonably necessary.

SECTION 3 – ORDERS AND ACCEPTANCE

When you submit an order through our website, you are making an offer to purchase the selected products.

An order will only be regarded as accepted once Candor Solar has confirmed the order and, where applicable, received and verified payment.

We reserve the right to accept, reject, cancel, or limit orders where reasonably necessary, including in circumstances involving:

  • Product availability

  • Incorrect pricing

  • Errors in product information

  • Payment verification problems

  • Suspected fraudulent activity

  • Incorrect or incomplete customer information

  • Stock discrepancies

  • Products becoming unavailable from suppliers

If we need to cancel or amend an order after it has been submitted, we will make reasonable efforts to notify you using the contact details provided with the order.

Customers should carefully check all order information before completing a purchase, as cancellation may not be possible once an order has entered processing or has been dispatched.

Returns, refunds, and exchanges are subject to our Refunds & Returns Policy.

SECTION 4 – PRICES, PAYMENTS AND BILLING

Unless otherwise stated, all prices displayed on our website are in South African Rand (ZAR).

Prices, promotions, discounts, product availability, and other commercial terms may change without prior notice.

The price applicable to your purchase will generally be the price displayed when the order is placed, subject to obvious pricing errors or necessary corrections.

Where applicable, VAT or other taxes will be reflected on the product listing or during checkout.

Shipping and delivery fees may be charged separately and will generally be displayed during the checkout process.

You agree to provide accurate, complete, and current billing, payment, and contact information.

If you use a payment card or another payment method, you confirm that you are authorised to use that payment method.

Candor Solar may delay, reject, or cancel an order where payment cannot be verified, has been declined or reversed, or where we reasonably suspect fraudulent or unauthorised activity.

Promotional offers may be subject to separate terms and conditions. Where additional promotional terms apply, those terms will govern the relevant offer.

SECTION 5 – SHIPPING AND DELIVERY

Candor Solar provides delivery services throughout South Africa, subject to courier coverage, availability, and applicable delivery restrictions.

Any delivery timeframes shown on our website or provided by our courier partners are estimates and should not be regarded as guaranteed delivery dates.

Delivery may be delayed by circumstances outside our reasonable control, including:

  • Courier or logistics delays

  • Severe weather conditions

  • Public holidays

  • Remote or rural delivery locations

  • Road closures

  • High order volumes

  • Load shedding or related operational disruptions

  • Transportation or logistical difficulties

Once an order has been handed over to the applicable courier or transport provider, delivery is subject to that provider's processes and operating procedures.

Customers are responsible for supplying a complete and accurate delivery address.

Additional charges may apply where special delivery arrangements, re-delivery, or delivery-address corrections are required.

For further information, please refer to our Shipping Policy.

SECTION 6 – INTELLECTUAL PROPERTY

The content available on the Candor Solar website, including but not limited to:

  • Logos

  • Brand names

  • Product descriptions

  • Written content

  • Photographs

  • Graphics

  • Videos

  • Designs

  • Website layouts

  • Customer reviews

  • Audio

  • Software

  • Other website materials

may be owned by Candor Solar, our licensors, suppliers, or other applicable rights holders and may be protected by intellectual property laws.

You may access and use our website for personal and lawful shopping purposes.

Unless permitted by applicable law or authorised by us in writing, you may not reproduce, copy, modify, distribute, publish, sell, display, transmit, or commercially exploit content from our website.

All rights not expressly granted under these Terms remain reserved by Candor Solar and the relevant rights holders.

SECTION 7 – THIRD-PARTY TOOLS

Our website may make certain third-party tools, applications, payment services, analytics systems, or other functionality available to customers.

These services may be operated independently by third-party providers and may not be controlled or monitored by Candor Solar.

Where you use third-party tools, your use may be subject to the terms, conditions, and policies of the relevant third-party provider.

You use such services at your own discretion and may be required to comply with additional terms imposed by those providers.

To the extent permitted by applicable law, Candor Solar is not responsible for third-party tools or services that we do not control.

We may introduce additional tools, features, or services to our website in the future. Unless otherwise stated, such additions will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites, applications, payment providers, manufacturers, suppliers, social media platforms, or other external services.

These links may be provided for convenience or informational purposes.

Candor Solar does not control third-party websites and is not responsible for their content, security, availability, privacy practices, policies, or services.

If you choose to access a third-party website through a link on our website, you do so at your own discretion and risk.

Any transactions, products, services, or disputes involving a third party should be dealt with directly with that third party.

SECTION 9 – PRIVACY

Your use of our Services is also governed by our Privacy Policy.

Candor Solar may collect and process personal information where reasonably necessary to operate our website, process orders and payments, arrange deliveries, communicate with customers, prevent fraud, provide customer support, and improve our Services.

We process personal information in accordance with applicable South African data protection requirements, including the Protection of Personal Information Act (POPIA) where applicable.

Please consult our Privacy Policy for further information about how personal information is collected, used, stored, and disclosed.

SECTION 10 – CUSTOMER REVIEWS AND FEEDBACK

If you submit reviews, comments, suggestions, photographs, feedback, ideas, or other material to Candor Solar, you grant us permission to use that content for legitimate business purposes, including displaying, reproducing, improving, and promoting our Services, subject to applicable law.

By submitting content, you confirm that:

  • You have the necessary rights and authority to submit the content.

  • The content does not infringe the rights of another person or organisation.

  • The content is not fraudulent or intentionally misleading.

  • The content does not contain unlawful, abusive, defamatory, or offensive material.

  • The content does not contain viruses, malicious software, or harmful code.

Candor Solar may remove, restrict, or refuse content that we reasonably believe breaches these Terms or applicable law.

You remain responsible for the content you submit.

SECTION 11 – ERRORS AND INACCURACIES

Our website may occasionally contain typographical mistakes, pricing errors, inaccurate product information, stock discrepancies, or other omissions.

Candor Solar reserves the right to correct errors and update website information where reasonably necessary.

If you place an order based on an obvious error, we may contact you to explain the issue and, where appropriate, provide the option to proceed using the corrected information or cancel the affected order.

Nothing in this section is intended to exclude, restrict, or reduce any rights or remedies available to consumers under applicable South African law.

SECTION 12 – PROHIBITED USE

Our website and Services may only be used for lawful purposes.

You agree not to use our Services to:

  • Breach any applicable law or regulation

  • Commit fraud or participate in unlawful activity

  • Submit false, inaccurate, or misleading information

  • Impersonate another person or organisation

  • Harass, threaten, or abuse another person

  • Violate intellectual property rights

  • Introduce viruses, malware, or other harmful code

  • Attempt unauthorised access to our systems

  • Interfere with the operation, availability, or security of our website

  • Scrape, copy, or collect website information for unauthorised commercial purposes

  • Send spam, malicious communications, or harmful content

  • Collect or misuse another customer's personal information without authorisation

  • Circumvent security measures or access restrictions

Where we reasonably believe prohibited activity has occurred, Candor Solar may restrict, suspend, or terminate access to our Services.

SECTION 13 – TERMINATION

Candor Solar may suspend or terminate access to our Services where permitted by applicable law, including where you breach these Terms or engage in conduct that may adversely affect our business, customers, website, or service providers.

Termination will not affect any rights, obligations, or liabilities that arose before termination.

Any provisions which by their nature are intended to continue after termination, including provisions relating to intellectual property, privacy, liability, indemnification, dispute resolution, and similar matters, will remain in effect.

SECTION 14 – DISCLAIMER

We make reasonable efforts to ensure that information published on our website is accurate and kept reasonably current.

However, we do not guarantee that all website content will always be complete, accurate, current, uninterrupted, or free from errors.

Website information is provided for general informational and purchasing purposes.

Technical specifications and product information may be supplied by manufacturers or other suppliers and may be changed without prior notice.

To the extent permitted by applicable law, Candor Solar does not guarantee that the website or Services will always be available, uninterrupted, secure, or free from errors.

Nothing in these Terms is intended to exclude or limit any consumer rights, warranties, guarantees, or remedies that cannot legally be excluded or limited under South African law.

SECTION 15 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Candor Solar will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or Services.

Where legally permissible, this may include:

  • Loss of profits

  • Loss of revenue

  • Loss of business opportunities

  • Loss of data

  • Business interruption

  • Other indirect financial losses

Nothing in these Terms is intended to exclude or limit liability where doing so would be prohibited under applicable South African law.

Nothing in these Terms removes or limits any mandatory consumer rights or remedies provided by applicable legislation.

SECTION 16 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses, claims, damages, or reasonable costs arising from your unlawful use of our Services or your material breach of these Terms.

This may include claims arising from:

  • Your breach of these Terms

  • Your unlawful conduct

  • Your infringement of another person's rights

  • Your misuse of our website or Services

This provision applies only to the extent permitted by applicable law.

SECTION 17 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will, where possible, be interpreted or modified to the minimum extent necessary to make it enforceable.

If the provision cannot reasonably be made enforceable, it will be treated as severed from these Terms without affecting the validity or enforceability of the remaining provisions.

SECTION 18 – WAIVER AND ENTIRE AGREEMENT

If Candor Solar does not immediately enforce any provision of these Terms, this does not constitute a waiver of our right to enforce that provision in the future.

These Terms, together with our Privacy Policy, Refunds & Returns Policy, Shipping Policy, and any other policies or documents referenced on our website, form the agreement governing your use of our Services, subject to applicable law.

SECTION 19 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent where such consent is required.

Candor Solar may transfer or assign its rights and obligations where permitted by law, including in connection with a business restructuring, merger, sale, acquisition, or transfer of business assets.

SECTION 20 – GOVERNING LAW

These Terms of Service are governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any dispute arising from these Terms or your use of our Services will be subject to the jurisdiction of the appropriate courts of South Africa, subject to any mandatory rights or jurisdiction provided by applicable law.

Nothing in this section prevents a consumer from exercising any rights available under South African consumer protection legislation.

SECTION 21 – HEADINGS

The headings used throughout these Terms are included for convenience only and do not affect the meaning, interpretation, or enforceability of the provisions contained within them.

SECTION 22 – CHANGES TO THESE TERMS

Candor Solar may revise or update these Terms of Service from time to time.

Any updated version will be published on our website together with a revised “Last Updated” date.

Customers are encouraged to review these Terms periodically for changes.

Where applicable law requires notice of material amendments, Candor Solar will provide such notice in the manner required by law.

Where permitted by applicable law, continued use of our Services after revised Terms have been published may constitute acceptance of the updated Terms.

SECTION 23 – CONTACT INFORMATION

If you have questions about these Terms of Service, our website, products, orders, or Services, please contact us using the details below.

Candor Solar

Email: info@candorsolar.co.za

Address:
12 Akasia Ave
Centurion
GP 0046
South Africa

Business Hours:
Monday – Friday
08:00 AM – 05:00 PM