Shipping Policy

At Candor Solar, we aim to provide dependable, efficient, and transparent delivery services to customers throughout South Africa. The information below explains our shipping coverage, order processing times, delivery estimates, shipping charges, and important delivery conditions.

Shipping Coverage

Candor Solar provides delivery services across South Africa.

Delivery to certain remote, rural, or difficult-to-access areas may be subject to courier availability and coverage limitations.

Shipping Fees

Shipping costs are calculated at checkout and may vary depending on the delivery address, order dimensions, weight, quantity, and other transportation requirements.

From time to time, Candor Solar may offer promotional free-shipping options or other special delivery offers.

Unless expressly indicated on the relevant product page or during checkout, express and same-day delivery services are not currently available.

Order Processing

Standard Processing Time: 1–2 Business Days (Monday–Friday)

• Orders placed on weekends or South African public holidays will generally be processed on the next business day.

• Orders received after 12:00 PM (SAST) may be processed on the following business day.

• Processing times may be longer during periods of unusually high order volumes.

An order may also experience processing delays due to:

• Payment verification or confirmation

• Incorrect, incomplete, or unverified delivery information

• Stock checks or product availability

• High seasonal or promotional demand

If a significant delay affects your order, Candor Solar will make reasonable efforts to contact you using the information provided when the order was placed.

Delivery & Transit Times

Estimated Transit Time: 3–6 Business Days

Estimated Overall Delivery Period:

• Order processing: 1–2 business days

• Courier transit: 3–6 business days

Estimated Total Delivery Time: Approximately 4–8 business days

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, courier operations, weather conditions, public holidays, transportation disruptions, and other circumstances outside our reasonable control.

Courier Services

Candor Solar uses established courier and logistics providers to deliver customer orders.

After your order has been dispatched:

• Tracking details will be provided by email or SMS where available.

• Courier tracking information may take approximately 24–48 hours to become active after the shipment has been collected.

• Orders will be delivered to the address supplied by the customer during checkout.

For larger solar equipment orders, Candor Solar may arrange specialised transportation or alternative delivery methods where appropriate.

Order Tracking

Once your order has been dispatched, you can monitor its progress using the tracking information provided by Candor Solar or the applicable courier company.

If your order has been dispatched but you have not received tracking information, please contact us for assistance.

Email: info@candorsolar.co.za

Order Cancellations

If you would like to cancel an order, please contact Candor Solar as soon as possible.

Please be aware that:

• Cancellation requests cannot be guaranteed once an order has entered processing or dispatch.

• Orders that have already been dispatched generally cannot be cancelled through the standard order-processing procedure.

• If an order has already been shipped, you may need to follow the applicable returns procedure.

Changes to Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you need to change your delivery details, please contact Candor Solar immediately.

We cannot guarantee that an address change will be possible after an order has been processed or handed over to the courier.

Once an order has been dispatched, delivery-address changes may be unavailable or may result in additional courier charges.

Delivery Problems

Lost or Stolen Deliveries

If the courier's tracking system indicates that an order has been delivered but you have not received it, please contact Candor Solar as soon as possible.

Where appropriate, we may assist by contacting the courier or requesting an investigation.

Customers are encouraged to ensure that deliveries are received by a trusted or authorised person at the nominated delivery address.

Incorrect or Incomplete Address

Customers are responsible for ensuring that all delivery information is accurate and complete.

Candor Solar cannot be responsible for delays, unsuccessful deliveries, additional delivery fees, or returned shipments resulting from incorrect or incomplete information supplied by the customer, subject to applicable law.

Undeliverable Shipments

A shipment may be returned to Candor Solar where delivery cannot be completed for reasons including:

• Incorrect or incomplete delivery details

• Multiple unsuccessful delivery attempts

• Refusal to accept the delivery

• No authorised person being available to receive the order

If an order is returned to us, additional shipping or re-delivery charges may apply.

Where a refund is applicable, the refund may exclude the original shipping fee and any additional costs incurred as a result of the unsuccessful delivery, where permitted by law.

Delivery Exceptions

While we make reasonable efforts to meet our estimated delivery periods, delays may occasionally occur due to circumstances outside our reasonable control. These may include:

• Severe weather conditions

• South African public holidays

• Load shedding or related operational disruptions

• Courier delays or logistical problems

• High seasonal demand

• Deliveries to remote or rural areas

• Road closures or transportation interruptions

• Other unforeseen circumstances

Candor Solar will make reasonable efforts to assist customers and provide available information when delivery delays occur.

Peak Season Deliveries

During periods of increased demand, including:

• Black Friday

• Christmas

• New Year

• Major promotional campaigns

Courier networks may experience increased volumes, which can result in longer processing and delivery times.

Customers are encouraged to place orders in advance during these periods to allow sufficient time for order processing and transportation.

Customer Responsibilities

Customers are responsible for ensuring that:

• The delivery address provided is accurate and complete.

• Someone is available to receive the order where required.

• The contact information supplied during checkout is correct.

• Any special delivery requirements or instructions are communicated to Candor Solar as early as possible.

For larger solar products, including solar panels, batteries, inverters, and related equipment, customers may need to ensure that appropriate access is available at the delivery location.

Customers should also ensure that the delivery area is reasonably accessible for the vehicle and equipment required to complete the delivery.

Contact Candor Solar

If you have questions about your order, shipping, delivery arrangements, or tracking information, please contact Candor Solar using the details below.

Candor Solar
Email: info@candorsolar.co.za
Address: 12 Akasia Ave, Centurion, GP 0046, South Africa
Business Hours: Monday – Friday, 08:00 AM – 05:00 PM